1 reviews | Active since Apr 2018
Poor service and customer service
I am deeply frustrated with Telkom. I have been requesting to relocate my telephone line and Wi-Fi for the past 4 weeks and I cannot seem to get help. their consultants keep saying different things, sometimes drop the phone while I'm holding. the call centre manager (Nkosinathi Mhlongo) refuse to speak to me and never rep**** to my email. I feel helpless. I just want to get out of this contract.
Hi Othembele,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team
Hi Othembele,
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our team to attend and advise as soon as possible. We do apologize for the inconvenience caused.
Interaction ***
Regards
Garreth
Telkom Social Media Team