Poor service and customer relations

I app**** for a new cellphone on contract, I wanted to port my old MTN number and use it for the new contract. It has been over 4 weeks and still no phone. I received a call from a Telkom agent 2 weeks ago informing me that the application is being processed. <br> <br> This is appalling considering that I've been with Telkom for years as a loyal client.