Poor service and customer care

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Extremely Disappointed After 8 Years with Telkom

I have been a loyal Telkom customer for over 8 years, but I am extremely disappointed with the service I received regarding a recent cellphone upgrade.

Three weeks ago, I completed an upgrade, and to this day, I have not received the device. I followed up several times without any helpful feedback. Today, I called again and was told that my order was cancelled — without any communication or notification from Telkom.

To make matters worse, I was informed that the price of the phone has now increased, and I would need to pay more if I still want the upgrade. This is completely unacceptable and shows a serious lack of communication and regard for loyal customers.

After so many years with Telkom, I feel frustrated, let down, and disrespected. I expected much better.

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