POOR SERVICE AND CUSTOMER CARE

Since the 10th February I am sitting without my ADSL uncapped service have ref no: 175CTK110218 and Ref no ********** every time I phone to find out how far they are with the problem no one can tell me it's almost a month that I have to pay for a service that I cannot use at this stage Telkom is costing me money due to that I have to upload pre-paid data that is costing me now more to get things done. They told me to collect a sim card I went to Wonder park Shopping Centre on the 25th February I was treated so badly and they refused to help me this is unexcitable and Telkom must take responsibility for their poor service and customer care. I feel like cancelling my service and they cannot penalize me for not keeping the contract due to that at this stage they are braking contract to not give me service for more than three weeks!