Poor service and communication with regards to fibre installation

I signed up for a fibre installation with Telkom on 14 March. Every person I speak to on the phone - and there have been many now as I keep getting bounced from department to department, and even from Telkom to Openserve and back again, with no one able to give me any answers - tells me their turnaround time for installation is 10 to 14 days. Yet, on 9 April, I have yet to have an installation date confirmed. No one can give me any information whatsoever other than to tell me that my order has been received. The excuse given for why Openserve, who install Telkom's fibre lines, have not yet contacted me with a date for installation, is that Telkom's system is offline and so my address has not been sent to Openserve for the installation. Why this is my problem, I have no idea - can no one pick up a phone or send an email with an address? I have phoned Telkom every day this week and been given the same runaround every time. More than tired of waiting.