Poor service and communication from Telkom

In the middle of April I went to a Telkom store in Alberton to apply for a laptop contract,waited long in a queue which only had to consultant's helping at that time. I was served by a lady by the name Jessica who wasn't very eager to help me. I was then told that my contract was pending and that I would get an outcome within 36 - 48 hours for the outcome and that the laptop would then take 7 days.Still again I had no communication from them . Weeks later I call Telkom customer service and was told that my contract was approved and it was not closed which was preventing my laptop from being shipped the friendly lady on the line helped and I was hopeful, a month went by which is the middle of May which I'm speaking of I then call Telkom services again to enquire, mind you the shop has not communicated anything to me thus far, so I call and well I was told that there was no stock from the warehouse and my query would be escalated and I would be called within the next two days which I was not surprised no call came through. I'm heading to the end of June which would be 3 months since I had app**** for this laptop and no one can give me an answer or help me. I'm frustrated and whenever I go to another Telkom store for help um told they can't take that contract as it was not theirs. My case number is 227 505 39