Poor service and communication

I called on the 10 March 2025 at 09h43 and spoke to consultant regards a application I out through and she assisted and told me that it was approved and not preapproved and that I could expect delivery within 5 to 7 days I called on thrusday to find out why have I not been contacted in regards to delivery and I was told that they are still busy with checks at the credit breau and it takes 2 -3 days and that I would have feedback on friday and I called on friday to find out as I was clear that if i did not recieve any feedback I would want the order cancelled and I called so many times that day to cancel the order and they kept refering to different departments to assist with cancelling the order and no one could help and kept calling till 18h00 with no help.

I called on saturday at 09h24 to speak to someone to cancel the order and she told me that she would send an email to IT to assist in cancelling as the order is still awaiting credit checks and all of sudden after that call I get and email and SMS to state that I need to send a copy of my ID, payslip and bank statement for credit checks and it stated as a reminder but it was the first time I was told about it yet it is being send as a reminder and I have been getting that SMS since stating that they are reminding me about sending the documents I have rep**** to the email but I have not recieved and feedback yet and have called today to find out how are the doing checks if they did not have those documents and they stated that it is additional check which does not makes sense because I have been calling to get feedback and no one said anything but that they waiting for checks to see if I am approved.

The consultant still had the nerve to apologise and say that since she apologised that I should continue with the order. Is an apology all I can get instead of proper feedback when I call

You should change your process as it the worse process because the call center was suppose to help people but we still need to go to stores to get help so what is the use of the call center

Till this day I am still struggling to cancel that order because no one will assist and I am being **** too by the agents

I have the recording of the conversation I have been having where I am told one thing and something else is being done.