Poor service and communication

My brother had fiber installed at his apartment. The contract was under my profile but the debit account was on his bank account. He moved out of tge apartment end of May 2025 and requested the fiber to be moved, this when my nightmare with Telekom started.

From agents who didn't provide full and correct information for the fiber to be installed at the new place to request for bank account changes not being implemented. After waiting a month for the fiber to be moved and installed at the new place, I canceled the contract in June, but actual cancelation was only done in September. From June till September they charged use for services they were not rendering. Telkom kept debiting an account that was requested to be changed under the guise that they did not receive a request for bank account changes. Since June, we have been incurring debit order rejection fees that is not of our own doing.

In November, 2025, they send an sms stating and amout of around R839.97 that is overdue on the account. I paid the amount on the 20th of November. Then on the 27th of November, 2025 I received another sms stating "services have been suspended due to collection". When I called through, they said that the tried to debit the account and rejected, therefore I need to pay R207 for the rejected debit order to bring the account up to date.

Today I received another sms for "suspended services" due to a rejected debit order now in December. What is the debit for on a contract that was canceled way back in June? For six months I've been trying to close thi account and seems Telkom is on a mission to not only rip me off but to treat me unfairly due to the incompetence of their call agents. At some point I went through 5 agents in one call because they know what they are doing.

I have 3 other contracts with them and I have come to the conclusion that I should cancel them as well. I work hard for my money and as a client that is not valued, I see no reason why I should continue spending my hard earned money on them or to have any contracts with them them.

Be warned as a new customer looking to have any contract with Telkom ⚠️ You will be ********** and be mistreated, while not having any services being rendered to you at the same time.