Poor service and communication

Good Evening<br> <br> I was due to have a line and ADSL installed by Telkom on the 15th of this month but there was a fault at the exchange on that day. <br> <br> After chasing a few people around about when it was going to be resolved I got an SMS saying my installation will be completed on the 24th (last friday). I waited the entire day for them to arrive and tried calling the branch but no one picked up. The technician eventually arrived at 16:20 and told me no one had fixed the original fault and that he'd be back Saturday morning with a jointer to fix and complete everything.<br> <br> Saturday came and they did not pitch. This was despite receiving 2 separate SMSes (09:30 and 16:30) saying the technician was on his way. <br> <br> I missed the Stormers game and wasted 2 days leave for this ******* and I still haven't heard anything from anyone about what happened last weekend and what will be done moving forward.<br> <br> Total lack of professionalism and an utterly disgraceful way of treating a customer.