Poor service and communication

My phone is not working for 3 months. I reported it and nobody came out. I reported it again and nobody came out. I signed contract for 900 a month for uncap and now my account is R1500 a month for the last 3 months and remember my phone is not working so telkom cannot say that i have used my phone to make up the 600. Furthermore i wait for longer then 30 minute to get service every time you go into the store. I will try again today to get somebody to come and fix my phone because how can you wait 2 months.And how can you price increase without anybody notifying you.