Poor Service and Cancelled installation by Telkom

Telkom again I am so sick of this company. They cancel service for no reason. I was told by a staff member she can't assist me last week because she has a family issue when I was trying to find out about my new device. Today she sends me a WhatsApp they are coming to collect my device since I declined. I was also told by Julie not to make payment as they were installing the downgrade when this was done they will cancel my current line. NOW WHAT THEY GOING TO SUSPEND ME BECAUSE THEY DON'T KNOW WHAT THEY BLADY DOING AGAIN. 3RD TIME ROUND THE SAME PROBLEM WITH TELKOM.