Poor service and breach of contract

Disappointed Telkom customer

I've been a loyal customer, paying my monthly bills on time, but surprisingly, they closed my account due to an 'error' on their part. To make matters worse, they reported false information on my credit profile, damaging my credit score.

The lack of accountability and poor customer service is appalling. No notification, no explanation, just abrupt account closure.

Issues:

- Inaccurate credit reporting - Unjust account closure - Poor communication - Disregard for customer loyalty

Advice: Double-check your credit report and account status regularly. Consider alternative providers that value customer relationships.

Rating Breakdown:

- Reliability: 1/5 - Customer Service: 1/5 - Billing Accuracy: 1/5 - Overall Satisfaction: 1/5

Until they address these issues and improve their services, I would not recommend Telkom to anyone.