GRdP
Gert Rudolph du Plessis

1 reviews | Active since Feb 2015

02 Jun 2016, 09:15

Poor service and bad customer assistance

<p>On 19 May I agreed to a new contract with Telkom via their online application process. The ladies assisted me professionally and I was promised that I will receive deliver of my new device within 3-5 working days. The last date for this delivery was 26 May and nothing was delivered. I tried multiple times and various forms of social media and contact numbers but nothing. Has to wait on various times for almost ten minutes but no one answers after following the voice prompts. After sending multiple emails I was told every time that I should call this or that number or email this person or that department but nothing nothing nothing nothing.</p> <p>I was told my query was escalated but the only escalation was the POOR SERVICE. </p> <p>I was told to send my details and have done so within a few minutes every time but again NOTHING. </p> <p> </p> <p>Now I am curious as what my first bill will look like when and if I take delivery. </p> <p>Again as I have stated on various occasions , I am WAITING.............................. Hello Telkom Hello <strong>NO</strong> Tomorrow. </p> <p> </p> <p>Funny thing as your slogan is, tomorrow starts today

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Replies (1)
Telkom
Telkom's reply03 Jun 2016, 08:23
Official

Hi Rudolph13

Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team