Poor service and bad attitude

went to the branch 2 weeks ago to do a migration on my contract. There were 3 consultants and neither of them looked like they were interested in working as none of them approached or even greeted me. I decided to approach the first consultant, a female sitting on the left. She said that the branch could not do migrations and that I had to go to a Telkom Direct Store. When I enquired as to why, another female consultant took off with me , saying that the business processes were as such, which is fine but she did not have to reproach me, she was rude as if she was taking out all her frustrations on me. There is no Telkom Direct Store in Pinecrest so I called customer care and they advised me that the store can do migrations so I spoke to another consultant from the branch yesterday named Kerusha and when I asked her if they could do migrations she immediately said yes and took my documents and promised to give me feedback before close of business, which she did. The service and treatment I received from the other 2 consultants at the branch was disappointing and also very offensive and I hope this matter will be addressed.