Poor service and attitude

I app**** online for an internet service at telkom on 27June 2018.

Waited for three weeks for the technician to come for an installation. When the first technician arrived they had an issue with access to the main box and went away without installing. I got a call a week later from telkom call centre that they will come again on 27 July, while on the phone with call I mentioned the reason the installation was not done and requested that they fix the access to the main box first before asking coming to my home.

The 27 I gave courtesy call to the technician to inform him that I can only be at home after and he was very unhappy with me calling him while I had gotten the number from his supervisor Jan.

Where he eventually came to my house he still tells me about the main box not being accessible.

My frustration is that I have to take time off from work to come and open for them when they have not done proper planning from their side.

I have also received a bill for the service that I have not received

When I called the call center on the 27 to get a resolution regarding this I'm addressed by a lady Mandy Mlambo didn't even give me a chance to explain and gave me such attitude and when I requested to speak to the manager she refused.