Poor service - Almost 2 months later

On the 1st July I moved from one house to another about 2 km apart (Albemarle) As Cybersmart manages my adsl line I first informed them about the move and they informed me to also advise Telkom, which we did. My wife went into the Telkom shop at Alberton City and requested them to do the transfer. This was the first of about five visits to this useless Telkom store and only until Saturday 22nd August did the technician show up. When I asked him why only now, he commented that he was at our new premises a week ago on the Wednesday and that there was no response and yet I asked the person at Alberton to PLEASE get the technician to me on a Friday or Saturday and PLEASE call me before they come. Needless to say that even though they make note of all this, they still ignore the information given to them. Although I was glad to see the technician, as I now thought the telephone and adsl line would be sorted out, this technician at one stage told me that he was going down the road to check something. He then came back did a few more things and again he told me that he needed to go and check something off the premises. Guess what, he never returned.Can someone please get my line working!