Poor service - all round

Reported that my Telkom line was dead and therefore no internet on Tue. Given a call reference number 243CWK270416 and told that I would get SMS's showing progress and contact from technicians. I have called for updates numerous times only to be told that a further message will be logged to indicate to the technician that it's urgent. When I call the voice over either says it will take a long time to answer the query or the phone is answered immediately - feels like as the mood takes the operator. As far as feed back goes I have not had a single bit of any kind of information, let alone the fault been attended to and fixed.