POOR SERVICE AGAIN AND AGAIN AND AGAIN

I have contacted Telkom on 16 June 2015 and e-mail them on 16 June 2015 for relocation of my 2 lines. I informed them that we have to be out of the premisses on 31 July 2015. We received a SMS at the en of June stating that they have received our order and a Technician will be in contact with me. After 2 weeks I contact them again to inform them that no one still contacted me. Telkom however said that no order was created. How can this be if I have received the SMS. Again I explained everything all over again last week and they crated order with Ref's ***A and ***A. On phoning them this morning (after holding for about 20 min) they said that the order has been send through and I have to wait between 7 and 21 working day's - that's not my fault because if they have done that on 16 June 2015 the 21 days would have past already. I want these lines to be relocated as soon as possible and that a technician get in touch with me today to confirm the date that the relocation will take place!<br> <br> The other 2 lines from my mother with refs ***A and ***A also needs to be relocated on or before 31 July 2015.