WB
Waylon B

1 reviews | Active since Apr 2014

23 Jan 2017, 16:46

Poor Service.... AGAIN!!!

<p>I am still struggling to get my Mobile Internet resolved (case ********** 6) which i pay R500 a month for and have reverted to downgrading untill "THE NETWORK TEAM" can solve the issue. BUT, the "telkom buck" once again is just getting passed on to infinity and i am getting switched from the one department to the next.</p> <p> </p> <p>Please CONTACT me to downgrade ASAP as I'm paying for a VERY UNSTABLE network and I dont see why...</p>

0
Replies (3)
Telkom
Telkom's reply24 Jan 2017, 09:10
Official

Hi waylonb

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our mobile team to investigate and provide feedback as soon as possible.

Interaction Ref: AI***

Regards
Keagan
Telkom Social Media Team

Best regards,

WB
Waylon B's update28 Jan 2017, 11:23
Reviewer Update

Good day TSMT or to whom ever is sitting by the desk today - Thank You

PLEASE PLEASE PLEASE PLEASE ** E*S*C*A*L*A*T*E* *A*G*A*I*N **

I HAVE HAD NO CONTACT FROM TELKOM. I AM THE ONE DOING THE COMMUNICATING

BACK AGAIN TO ICASA AGAIN I GUESS BUT I WONDER IF THEY ARE NOT DERIVED FROM THE SAME ORIGIN!!!!!

Telkom
Telkom's reply31 Jan 2017, 17:52
Official

Good Day

Hope the e-mail finds you well.

Case : ***9

This serves as notification that the above case is in progress and further progress will follow .

Regards

Social Media Team

Best regards,