1 reviews | Active since Dec 2016

20 Dec 2016, 08:01

Poor service...Again

<p>I moved from Telkom to mweb about 4 months ago so I filled in a cancelation form to cancel my adsl service and sent it to telkom. I kept paying R400 a month for two months and I got no feedback I called and they said they would look into the matter. My Telkom line was switched off at the begining of December and I called again, and again, and again. every time a different story. I supposedly owe them R3800. I have been handed over to Blake and associates who keep calling to tell me I owe telkom money and every time I tell them the story and the only proof I have that I cancelled my adsl line with Telkom is on my Telkom email which was blocked when my line was switched off. I am paying mweb for Internet and Telkom are preventing me from using it! </p>

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Replies (1)
Telkom
Telkom's reply20 Dec 2016, 11:56
Official

Hello brent-david-greyvenstein

Please send us a email to ***, subject line AI*** with the telephone number/ the account holders ID number for our billing team to assist further.

Regards

Noleen

Telkom Social Media Team.

Best regards,