POOR SERVICE & AFTER SALE ASSISTANCE

We devided our Admin and actual office from each other and requested to move our number ********** to our admin office by going to Telkom key west. Deborah assisted us and was a great help and recommend her to any company in the service industry,but 1 thing i can complain about is that it nearly took 2h30min. It was working perfectly and upon returning one could dial out and in but only from telkom numbers NO OTHER NETWORKS CAN CALL INTO THE ********** number. Went back and after another hour another sales person assisted me by sending a mail and we received email feedback that its working now but thats far from the truth!!!! Rep**** numerous times but its just like talking to a wall!!!! No answers!!! Our Regulators in our industry is sending their inspectors at 09h30 to do inspection and a functional landline number is required to qualify to trade....who is going to take responsibility for this if this gets rejected due to only this requirement not being met? YOUR URGENT ATTENTION & ASSISTANCE TO RECTIFY THIS WOULD BE GREATLY APPRECIATED