Poor service after migrating back to Telkom

Moved my line back to Telkom from CW about two weeks ago. Last week Wednesday my adsl line suddenly cut. Called in a number of times that day , and only on the 5th attempt did an agent tell me why I was disconnected.

Apparently my line was in the holding pool too long and my preferred isp should’ve “picked” it up. And thus my line has been suspended. But my preferred isp is Telkom so I don’t understand what’s taking them so long to pick up the line.

Call center agents have given me numerous stories and insisted I place a new order for adsl but I explained I already have adsl as my modem is syncing with the exachange but can’t authenticate with any isp.

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