Poor service

It's with great frustration after negotiating re payment during the lockdowne period that my service were disconnected. After agreeing the terms with the consultant Alicia on the 14th of this month my wifi and cell phone were disconnected. Meanwhile at month end the full outstanding amount were taken from my account. I made several calls to customer servi6to re connect my service as payment has been made in full and do not want to go through the arrangement as done with Alicia. However its four days later and I were told the service will be connected in 24 hours. How many 24 hours do you still need. I paid for services which I obviously did not receive in full. This is really bad service and your consultants are also clueless of how your company operates. Spoken to four people this week with all different answers and putting me on hold just to back with a bogus explanation. Is there a way to cancel all this as I have heard only good from my friends who are with other ISP's. Looks the privat9owned companies are much more service friendly than Telkom. How will the three weeks be refunded or compensated