Poor service. ADSL reconciliation and reconnection or cancelation with a full refund

I want a full reconciliation on my account. I got a sms informing me that I only owed R331. Or this was the credit amount. Then shortly after that another sms saying I owe R 1200. After many calls to telkom not a single consultant could give me a direct answer. Some said the account is cancelled other couldn't find me.on your system and some.said the account is suspended. I went into the Mitchell's Plain promenade branch(useless) and the customer services lady couldn't find me on your system. She got someone to call me. And I waited 45 min on hold only for the call to get cut. Another consultant told me pay the R 1200 and the service will be reconnected. Reluctantly I paid. Because in my opinion if my service was cancelled why am I getting billed. I want a full reconciliation done on this account I want it done by someone who understands accounting and to call me back who understands customer services. You need to get your customer services consultants.to.use the same systems. My account number is *** You can call me on *** to verify my other personal information. The only branch that went out of their way to at least try and assist me was Jason. His team is amazing and Telkom can learn from his leadership. ***. all information was given to this branch. I want a full reconciliation, a call with proper feedback from a manager. A reconnection today or a full refund and a cancellation.