1 reviews | Active since Jun 2014
Poor Service - Activate Sim Card (Integrated with ADSL)
<p>I walked into the local telkom Centurion Mall Branch, to get an integrated sim for my ADSL.</p> <p> </p> <p>I waited in line for over 1 hour and was handed a sim card and told the manager with activate and integrate the card and call me back.</p> <p> </p> <p>It has been over 1 week and no call. I called 10210 today and the card is not activated or integrated.</p> <p>Basically I stood in line for 1 hour for nothing.</p> <p> </p> <p>The online asisistance is not any better. I was on the line for 1h30, being passed from one department to another. Telkom Support, Sale, Mobile Department, every person keeps saying the other will activate and integrate the sim.</p> <p>The consultants I spoke to wasted my time and where unable to do anything.</p> <p> </p> <p>Can someone from Telkom who knows how to activate an intergated SIM please call me and resolve this. I have the sim card with me and can supply the RICA and ICCID serial numbers that come with the card.</p> <p>If a new card is needed, please order a sim for delivery.</p> <p> </p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our ADSL Team to further assist with sim activation.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our ADSL Team to further assist with sim activation.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
