Poor service accountability

Telkom is really disappointing or the rather the staff service level. There is absolutely no accountability, no follow up and no closure or queries. It's been over 2 weeks now and my line is not functioning, the new contract package app**** for has still not been captured. I'm being passed from one agent to another but nothing is being processed. The company offers deals that suit the market but the service delivery thereof is the poorest I've ever experienced. It would be great if there could be a visible manger in the branch with whom such matters could be escalated.