Poor Service

A very bad experience with Tsholofelo/Tsholofatso from Telkom. My phone was ****** on the 14.02.2025 and needed to be blacklisted. I called 180 twice and received no assistance as the call was cut twice. I then called 10210 and spoke to Tsholofelo/Tsholofatso (did not get his name clearly), I requested assistance with blacklisting my phone and an ITC reference number. After spending more than 12 minutes on the call, I was advised the ITC reference number cannot be given to me telephonically and can only be sent on sms within 5/24 hours. I called 10210 the next day and spoke to Sindiswa/we, she assisted with listing the phone and the ITC reference. She advised the phone was never listed and the ITC number is never sent on sms. Seems like service at Telkom is dependant on who answers your call, as the first person did not want to do their job and instead **** after spending 12+ minutes on a call. While the second person ensured I was assisted. I will definitely not renew my contract with them this year.