Poor service

I bought 2 gB Social bundle on 23 January 2021, till now I can't use the data. I have called @Telkom more than 10 times, they can't resolve my case. They have escalated the matter to their IT guys, twice- it can't be resolved. I have been to Telkom Liberty mall, we did a sim swap as advised by the call center.... still couldn't connect.

They can't even refund me. They are cruel