Poor service 😞

I have been with Telkom for over 5 and recently I upgraded my phone contract unfortunately the phone was ****** before the first debit could go off , I then requested settle the account so I can take a new contract of which I was told that the penalty will be around R 6100,00 but I was told that the amount will only be deducted month end September and we proceeded with a new contract. To my suprise I received an email today saying my number is suspended as my account is in areas, I want to know how can my account me in areas where else there was no debit that bounced or an attempt from you to debit Telling me you suspending my account because of my credit credit score when it was you who approved the cancellation and also offered and approved a new contract, I want you to explain to me as to why am I being penalised for something that had nothing to do with me? But also because I had no problem settling the account I did pay 6200 today but m told I must wait for 48hr before you can reconnect my number.

I AM VERY DISAPPOINTED WITH YOU AND YOUR SERVICE, IS PATHETIC AND I REGRET THE DAY I JOINED YOU'RE 😡😡😡😡😡