Poor Service

i have been to Telkom Centurion mall to take up a contract a fee was payable before the contract was taken out had 24hours to pay ''done'', then i decided to cancel the contract and a refund was payable in 72 hours documents went to several departments a 1000 case numbers generated. contacted back off Telkom there are only notes been compiled with no action and where the money was paid into so Telkom is trying to state they approved the deal in 24 hours but paying back the clients refund it needs to be traced and check where payment came from!!! this is unacceptable almost a month and i never received my money back called in spoke to Tarryn Brownwyn Oliphants sent her proof of payment she received it up-till now there is no response from her on email, Telkom your service is up to ****! you guys can never keep up with client service 1000 case numbers makes no difference if you cannot refund a client and if it does take months i wonder why you so quick when a miss payment up date the bureaus so quick. for a second don't think it ends here!! i don't advise any 1 to support this service provider.