KC
Koketso C
1 reviews | Active since Feb 2025
06 Aug 2025, 10:33
Poor service 😢
I have been with telkom since 2023 struggling with network yet been reporting the issues no 1 is willing to assist me with the issues that I have been raising with then come monthend they know how to debit money they even increase the amount without any notice now it's 2025 I still have the same issue which is still unresolved
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Replies (1)KC
Koketso C's updateReviewer Update
06 Aug 2025, 11:09Dear Telkom Team,
I have been a customer with Telkom since 2023 and, unfortunately, have experienced persistent network issues throughout this time. Despite numerous attempts to report the matter, the issue remains unresolved. Each time I log a complaint, I am told that the technical team will get back to me, but no one ever follows up.
Meanwhile, my account is debited every month without fail, yet the service I am paying for is not being delivered. I have also visited the Menlyn branch for assistance but did not receive any clear answers. Additionally, calls to your support centre go unanswered.
This ongoing lack of support is unacceptable, and I would appreciate a prompt resolution to this matter. Kindly advise on how I should proceed or escalate this issue further.
You may contact me directly on ***.
Kind regards,
Mr Tshabalala
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I have been a customer with Telkom since 2023 and, unfortunately, have experienced persistent network issues throughout this time. Despite numerous attempts to report the matter, the issue remains unresolved. Each time I log a complaint, I am told that the technical team will get back to me, but no one ever follows up.
Meanwhile, my account is debited every month without fail, yet the service I am paying for is not being delivered. I have also visited the Menlyn branch for assistance but did not receive any clear answers. Additionally, calls to your support centre go unanswered.
This ongoing lack of support is unacceptable, and I would appreciate a prompt resolution to this matter. Kindly advise on how I should proceed or escalate this issue further.
You may contact me directly on ***.
Kind regards,
Mr Tshabalala
ChatGPT can make mistakes. Check important info. See Cookie Preferences.
KC
Koketso C's update06 Aug 2025, 11:09
Reviewer Update
Dear Telkom Team,
I have been a customer with Telkom since 2023 and, unfortunately, have experienced persistent network issues throughout this time. Despite numerous attempts to report the matter, the issue remains unresolved. Each time I log a complaint, I am told that the technical team will get back to me, but no one ever follows up.
Meanwhile, my account is debited every month without fail, yet the service I am paying for is not being delivered. I have also visited the Menlyn branch for assistance but did not receive any clear answers. Additionally, calls to your support centre go unanswered.
This ongoing lack of support is unacceptable, and I would appreciate a prompt resolution to this matter. Kindly advise on how I should proceed or escalate this issue further.
You may contact me directly on ***.
Kind regards,
Mr Tshabalala
ChatGPT can make mistakes. Check important info. See Cookie Preferences.
I have been a customer with Telkom since 2023 and, unfortunately, have experienced persistent network issues throughout this time. Despite numerous attempts to report the matter, the issue remains unresolved. Each time I log a complaint, I am told that the technical team will get back to me, but no one ever follows up.
Meanwhile, my account is debited every month without fail, yet the service I am paying for is not being delivered. I have also visited the Menlyn branch for assistance but did not receive any clear answers. Additionally, calls to your support centre go unanswered.
This ongoing lack of support is unacceptable, and I would appreciate a prompt resolution to this matter. Kindly advise on how I should proceed or escalate this issue further.
You may contact me directly on ***.
Kind regards,
Mr Tshabalala
ChatGPT can make mistakes. Check important info. See Cookie Preferences.