Poor service

I heard about Telkom from one of my colleagues and i took a contract phone which i pay on monthly basis. My phone was ****** month end of August and i sent all documentation for insurance as i am also paying the insurance. Up until today i haven't received any proper feedback from them and every time i call the insurance i'm being told to wait 48 hours. I have been calling after every 48 hours i waited and i even requested to speak to a manager and i was told that the manager will call me back the following day up until today i haven't received the call from the manager and i last called them on the 30 September 2019 and the consultant i spoke to dropped the call and i called back and Lerato answered and told me that they were receiving high call volume and they can't speak to me at that time and she promised that someone was going to call me back the following day. This is really frustrating as they are still deducting money from my account as if nothing is wrong. I spoke to different consultants but only the few i can remember as i wrote their names down after realizing that i was being fooled, below are the name Proscilla Ramaro,Poppy Jacobs, Lerato,Jaundre Marei. The saddest part is that i recommended Telkom to my friends and it worries me that they will suffer the same fate.