Poor service

Good day.

Hope all is well.

I need assistance please.

I am very unhappy.

1st the debit order run on the 19th where i signed for the 20th. That mess with your credit profile and you don't inform clients.

2. I paid my account on you app on the 20th at 8:47 I asked your consultant what i should make the reference she advised MY NAME!!!. NOE NOW NO ONE CAN FIND THE PAYMENT {due to unprofessional people}

Do i spoke to my bank. According to my bank the payment did go through successfully. But it is waiting for you TELKOM to do your banking for authentication to go through and then the payment will show on your side.

I launched a hello peter complaint.

This is not the 1st time im struggled with telkom.

Please assist me.