Poor service

Poor customer care regarding fibre service. Numerous Fault logging not attend to. I am subscribed to a 50 Mbps package, but the actual speeds I am receiving are consistently around 20 Mbps or lower. This problem is ongoing since beginning of March 2026. Many faults were logged ..but were closed by Telkom without resolving my problem. There is no feedback from Telkom regarding this problem.

This issue has been ongoing and is affecting my ability to work, stream, and use the internet reliably. Despite paying for a 50 Mbps service, the connection does not meet the advertised or expected performance.

Telkom please urgently investigate the problem and provide a solution as soon as possible. Please check the line quality, signal strength, and any possible network issues in my area. I would appreciate a technician visit to resolve the matter.

Please let me know: • Why the service speed is significantly below the subscribed package • What steps will be taken to fix the issue • When I can expect the problem to be resolved