Poor service

On the 18th Jan 2026, I called telkom to request a refund on my account which was paid twice for that month (ref ***7). I was told that it will take 5-7 working days.

I called on 26th Jan 2026 & was informed that the refund is in process.

I called again on the 28 Jan 2026 . I was told that the refund has been processed & will take another 24-48 hours to reflect on my account because of different banks. To date no refund is shown on my bank account. It's not about the amount of money but the principle of the matter

What I don't understand is why does it take so long to administer a refund ie +- 16 working days and further more no communication from telkom via sms or email was received, you have to continuesly do it yourself.

When you don't pay they suspend your account within 24/48 working hours without notice.

famous at telkom is "working hours" or "I apologise"

What is also confusing is whenever you speak to different consultants they have different answers. This has been with this case & many in the past & some of them are ***********. Very frustrating indeed.