POOR SERVICE

BAD CUSTOMER SERVICE I HAVE EVER EXPERIENCED. I HAVE /HAD A CONTRACT WITH TELKOM WHICH WAS SUPPOSED TO END NEXT YEAR SOMEWHERE JULY OR AUG HOWEVER I HAVE DECIDED TO PAY ALL THE AMOUNTS REQUESTED AND THE DEVICE AMOUNTS.. I HAVE BEEN CALLING SINCE AUGUST REQUESTING PAID UP LETTER AS THE ACCOUNT STILL SHOWS ACTIVE ON ITC BUT I AM NOT GETTING ANY HELP .. OTHERS SAY I WILL GET THE END OF THE DAY BUT TO THIS DAY I HAVENT RECEIVED ANYTHING.. I SPOKE TO THEM YESTERDAY AND THE LADY ( KUTLWANO ) THAT I SPOKE TO SAID BEFORE THE END OF THE DAY BUT NOTHING. WHEN YOU PHONE THEM THEY PUT ON HOLD FOR MORE THAN 20 MINUTES WITH NO SOLUTION.. TELKOM IS USELESS AND DIFFICULT TO WORK WITH. I WILL NEVER GO BACK TO TELKOM. THE SERVICE IS SO POOR !!!!!!!!!