Poor service

Hello. I had submitted a request to close my data contract last year via the Telkom website and my cellphone contract was closed since Telkom insisted that a request to close my cellphone contract was received. I was charged for additional months as the data contract was not closed when the contract expired. I have logged numerous requests to query this issue but I have not been assisted.

Also, a recurring bundle was loaded on my phone and I was charged for 3 months. When I queried this, I was not provided feedback.