Poor service

Telkom is offering very poor service. There was an increase on my Fibre line in April 2025, which I was not notified of prior to the increase. I also have not been getting regular invoices from Telkom this year and only in July 2025 when I got an invoice, did I notice the increase, which resulted in me paying R 50.00 a month short for the months of April - June 2025. In July I received a sms stating the balance outstanding and that I need to make immediate payment, but on the Telkom invoice it stated that exact amount to be paid by month end July 2025. The Fibre line was disconnected. Upon contacting Telkom, they advised me on the disconnection and the R 150.00 plus interest, of course, which I need to pay to be reconnected. I explained to the lady that I was not notified of the increase and feel it unacceptable to be disconnected for this outstanding monies. Anyone would have been able to see that the R 50.00 I paid short over the period was the increase amount and that there is then obviously a problem that I did not know about the increase. Upon receiving my invoice for August 2025, there is yet another increase of R 260.21 on my Fibre. I contacted Telkom just to be advised that it is not an increase but a reconnection fee. No where in any of my conversations with Telkom did they advise me of the reconnection fee. When I requested to speak to someone higher than the call centre lady, she got back to me to advise me that her team leader is in training. How convenient to never be able to get hold of someone to sort out the problem which they caused.