POOR SERVICE

very poor service. i regret doing business with this organization. i bought a huawei mobile phone in May 2023 which i requested they collect the same day because it wasn't user friendly for me. The courier company collected. i took a samsung with telkom. telkom billed me for both phones from May 2023, i only noticed in Dec 2023. The refunded me, but it was short. They also went on to hand over the account of the phone which was returned. and they have also cancelled the line of the phone they are billing me for every month. i have sent many queries to them and their debt collector -Nudebt but nothing is being done