Poor service

I recently bought an ADSL and home landline package service from Telkom, Benoni - this after waiting more than 2.5 hours In a queue! The consultants and store overseer have a pathetic attitude and clearly do not take their work or customers seriously. It takes them a long time to assist each customer, they then go for a snack / loo, causing a longer delay. In any event the contract was purchased and to date the landline facility can no t be utilised. It took days to get the ADSL service to be usable as they issued password etc that was not activated. I am NOT prepared to pay this bill until the services I have signed up for are usable! Please address the pathetic attitude of staff at your branches. We want to support Telkom and see this legend of an organisation survive in spite of the challenges it faces but without proper customer care and service Telkom will be beyond help! I logged calls, sent emails, no response! 10210 line works intermittently. One waits a long time on the call to have the line disconnected! Please these are basic things iam sure you can get right. PLEASE HELP RESOLVE MY ISSUE AS I AM NOT PREPARED TO VISIT YOUR BRANCH OR DIAL 10210 AGAIN - WASTE OF TIME