Poor Service!

I am quite disappointed with Telkom service. On the 17th of Oct 2022 I ordered an Iphone 13 and the stock was available, I then got approved the same day however I waited for more than 14days without any communication from them. I had to call and follow up and only to be told that there's no stock and they can't tell me how long I will have to wait. The only reason I placed an order with Telkom was because they had stock "available" but it was not the case I feel that they were dishonest and I was deceived. This is not acceptable!