POOR SERVICE

CASE NO: ***9.

Very poor customer service. i bought a Huawei handset in May2023 which i returned the same day. i took a Samsung A54 phone at a Telkom store. Telkom was billing me for both contracts from June. i realized this in November2023. i reversed transaction for Sept to Nov and also requested a refund. i was refunded R1 137.00 from the R1 533.00 taken from Jun-Aug2023. Telkom went on to hand over my account saying i owe them for the transations that reversed (Sep-Nov2023), and cancellation fee. This was not a cancelation, i was not supposed to be billed at all. And the Sep-Nov23 reversals aren't relevant because the refund i received is less than what they took from the day they started billing me for the handset i returned and the sim card i never used