Poor service

I have been with Telkom internet for 4 years. I decided to change providers and patiently waited for the 60 day cancellation period to end. The service terminated the 3rd of Feb and Telkom won’t release my line for another provider because they are saying that the payments for the past 2 years are not reflecting. Payment went off monthly via a debit order. If I wasn’t paying would my service not have been terminated? When I try to enquirer the response I get is “we have to wait for credit management to assist”. This is ridiculous, I have already waited 60 days, and now cannot get internet because of your internal inefficiencies. Quite honestly this is in no way reasonable and I do expect very speedy resolution of the matter or I will be escalating to ICASA. Ticket number: ***