poor service

im very disappointed in your service...I've misplaced my simcard on Saturday 19 February 2022 and asked Customer care to block my number...i have found my misplaced simcard the next day, wanted to reactivate my line but i was advised the only way to reactivate my line is to do a simswap ,where is the logic in your process? why do i have to spend and waste my time in long ques to reactivate my line by doing simswap,? really ? why cant Customer care authenticate as per usual and reactivate. This is time consuming and ridiculous you really need to look at this sorriest excuse process of yours. i really want to use my data as i pay for it monthly i use it for work purposes cannot just leave work for SIMSWAP where else you have first in line which is Customer care..im now regretting upgrading with you cause you so 1920!