POOR SERVICE

Suspended line but the bill is paid

I am so annoyed by the poor service I have been receiving from telkom from the 4/03/2025.

I have 2 lines with telkom one being a router number, my bill has been paid and we are now on the second week of March yet my cellphone number is working perfectly and my WiFi router is not active, when I reach out to the contact centre they log multiple incidents, yet not even one has this matter resolved.

How does one pay for services , and still find to request Telkom to open my number for over 2 weeks now.

Everyone is so quick to apologise but no one can unsuspend my number while my payment is up to date.