Poor service!!

I asked telkom to move my uncapped adsl to my new house, after 4 weeks of waiting I called them after several calls, they said it's been installed but still nothing came, I phoned again to check that they have the right number and address and they said yes everything's perfect. I phoned again today 25 May 2015 and they said no there isn't an order anymore. The lady promised they will call me but still nothing. It's unacceptable, how do you pay a whole month for something you don't have?! I will cancel my contract if I don't hear from them tomorrow.