Poor service

I APP**** FOR A SIM ONLY IN JUNE 2019 ONLINE, THEY WERE SO QUICK TO CALL AND CONFIRM MY BANKING DETAILS, THEY DEDUCTED MY MONEY, BUT NEVER DELIVERED MY CONTRACT SIM CARD I TRIED TO CALL THEM ABD EVEN WENT TO THE SHOP BUT NO HELP AS YET. AM MOVING FROM THIS NETWORK AND WILL SEND THIS MATTER TO MY LAWYER SINCE THEY BROKE A CONTRACT WHIC THEY PROMISED TO DELIVER TO MY ADDRESS WITHIN 7 DAYS.