1 reviews | Active since Jun 2020
Poor Service! 7 days to allocate Payments?????????
I have never seen such poor service in these modern days. Telkom is by far the worst! My LTE was disconnected because of missed payments. Okay fair enough. I decided to pay the account in full. All arrears settled on the 20th August. I called telkom to open my lines. Today is the 26th my lines are still closed , not connected. When I asked why, they say the payment was received by the collections team, they waiting for them to pay over the money then they will open my line. They can see the payment though. Today is the 26th. Still I am offline. I work from home. I need my LTE , it's been paid but I must wait 7 days for the payment to be allocated. In the meantime what do I do? What level over customer service is this? There are so many payment solutions that can help telkom process but to stoop at this level? Damn it!
I spoke to their consultants are blatantly rude. However, I am not going to blame this on the staff! The heads of HellKom lack innovation! I was debited 7 days ago, my LTE is still not connected. Their arrogant staff it's so quick to say 7 workdays as if that's a life line I spoke to Mpho Matjeng who was kind to transfer me to a team leader. Ayabulela Dingiswayo or something , was blantantly rude!! The CEO of Hellkom needs to get a more innovative team! In this day and age payment allocation and reconnection shouldn't take 7 working days! We have enough payment solutions that can assist. This kind of service is totally unacceptable!!!!!
I spoke to their consultants are blatantly rude. However, I am not going to blame this on the staff! The heads of HellKom lack innovation! I was debited 7 days ago, my LTE is still not connected. Their arrogant staff it's so quick to say 7 workdays as if that's a life line I spoke to Mpho Matjeng who was kind to transfer me to a team leader. Ayabulela Dingiswayo or something , was blantantly rude!! The CEO of Hellkom needs to get a more innovative team! In this day and age payment allocation and reconnection shouldn't take 7 working days! We have enough payment solutions that can assist. This kind of service is totally unacceptable!!!!!