poor service

on the 15th of October i phoned 10213 to ask then to start the process to move my fibre line to my new property they advised that they can start the process now as my current line will be cut. they also advised that it will not take long the only thing i need to do is when i get to my new property is to phone 10213 and they will move it over automatically.

on the 29th i phoned again to to the move they then told me a technician need to come out and install the fibre.

since the 29th i have phoned 19 times to find out when will the tech come and do the install but no luck they only tell me to wait 10 working days ( 1 month ) then the tech will come out.

1) im paying for something that i dont have 2) this internet line is my work and currently i cant work due to no internet.

i need this resolved asap.