Poor Service

Requested a Landline move of our business over to the new premises on 23 September! Phoned numerous times already requesting an urgent move as the line is for business and we get alot of business from that and now losing alot since we have been in the new premises since 30 September. On Monday 7 October they promised to send me an installation date by end of business via sms; Nothing. Wednesday I phoned again they once again promised it will be send and “escalated” the matter. Asked I must give them time until Thursday. Still nothing. Phoned today again 14 October and conveniently their system was down. Leaving me another day without an answer! So I wonder who will compensate us for loss of business and the fact that we paying for a service we are unable to use!! We also cant divert the number because there is already a service request on the system!!!!! So TERRIBLE!!!!!